Helping Hands Armadale - Privacy Policy

Effective date: 12th May 2024

HelpingHands Armadale ("we," "our," "us") operated at (COPY URL HERE) is committed to protecting the privacy of all clients, sitters, and website users. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with applicable privacy laws.

Information Collected

We collect personal information necessary to provide our nannying services, including but not limited to:

·      Full name, address, and contact details (phone number, email address)

·      Emergency contact information

·      Payment and billing details

·      Childcare preferences and requirements

·      Employment history and certifications (for sitters/nannies)

·      Working with Children Checks and other relevant background verifications

How We Use Your Information

We use the collected information to:

·      Match parents/guardians with suitable sitters/nannies

·      Process bookings and payments

·      Verify the qualifications and background of sitters/nannies

·      Communicate service updates, scheduling, and support

·      Ensure the safety and security of all parties involved

·      Comply with legal and regulatory requirements

Storage and Security

·      We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse.

·      Personal data is stored securely within our systems, and access is restricted to authorised personnel only.

Disclosure of Information

·      We do not sell or rent personal information to third parties.

·      We may disclose personal information only in the following circumstances:

·      To sitters/nannies for the purpose of providing childcare services

·      To legal or regulatory authorities if required by law

·      To third-party service providers assisting in payment processing or background checks (with confidentiality agreements in place)

Retention of Information

·      We retain personal information for as long as necessary to provide our services and comply with legal obligations.

·      Users may request the deletion of their personal data by contacting us, subject to legal and contractual obligations.

Access and Updates

·      Users may access and update their personal information by logging into their account or contacting HelpingHands Armadale.

·      We take reasonable steps to ensure that the personal data we hold is accurate and up to date.

Cookies and Online Tracking

·      Our website may use cookies and tracking technologies to enhance user experience and analyse website traffic.

·      Users can manage cookie preferences through their browser settings.

Photography and Media Consent

·      HelpingHands Armadale may take photographs of clients, including children, for use on our website and promotional materials.

·      We will obtain prior written consent from parents/guardians before taking and publishing any photographs.

·      Clients may withdraw their consent at any time by contacting us in writing, and we will remove any published images upon request.

·      Clients will be notified if any images are to be used on for advertising purposes

Changes to This Policy

·      HelpingHands Armadale reserves the right to modify this Privacy Policy at any time.

·      Users will be notified of significant changes through our website or direct communication.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

·       Email: helpinghandsreception@mail.com

·       Phone: 0451228455

By using Helping Hands Armadale’s services, you agree to the terms outlined in this Privacy Policy.